Mobile Commerce

Mobile

Innovate through collaboration, focus, and a deep appreciation for the user

downloadFocus on the transaction and you’ll miss the larger mobile commerce opportunity. Payments don’t inspire consumers to pull out their phones. They want end-to-end mobile experiences that enhance their daily rituals – from shopping to banking. Deliver this, and you’ll engage with them in new ways.

Mobile Innovation Program

We breathe mobile: Our experts focus intently on the mobile ecosystem. With each OS update or new device announcement, our team kicks into action. What possibilities does this new sensor unlock? How can that new integration drive deeper user engagement? We are a diverse group of aficionados mobile designers, architects and engineers who bring a broad base of industry and technology experience to the table. We relish the opportunity to collaborate with you and your end users in driving mobile innovation.

Mobile innovation has the power to transform your business, but it can also add complexity and create distractions. How can you take advantage of the opportunities while filtering out the noise? Our proven process harnesses the potential of mobile to meet your needs and those of your stakeholders.

Brainstorm : explore your unique challenges and objectives, prioritizing those ripe for mobile innovation.
Shape : bring the idea to life, testing and refining prototypes with real users in real scenarios.
Plan : prepare an accurate budget, timeline and specifications to keep the project on track.
Realize : deliver an amazing app built by our team of experts on our industry leading platform.
Support : keep the app up and running, with ongoing maintenance and support.

HEIGHTS Precision Marketing

Inform consumers and influence their shopping behavior at the point of decision with HEIGHTS Precision Marketing. This new cloud-based solution, powered by SAP HANA, can help you deliver personalized 1-to-1 offers in real time across multiple channels.

  • Grow revenue and market share by influencing consumer behavior at the point of purchase.
  • Improve offer conversion rates and drive larger basket sizes.
  • Increase consumer satisfaction and loyalty by offering highly-personalized shopping experiences.
  • Maximize return on marketing investment by gathering valuable data about consumer behavior.
  • Help consumers save time, save money and find the products that are right for them.

HEIGHTS Customer Loyalty Mobile App

Deliver a personal, engaging mobile experience your customers will love. HEIGHTS Customer Loyalty is a customizable mobile app the enables consumer facing brands to build stronger relationships with their customers. Boost customer loyalty, transaction volumes and conversion rates as your customers use the app to:

  • Get personalized offers, share with social networks, add to a loyalty card and redeem at a POS.
  • Ditch plastic loyalty cards and store program information in a digital wallet.
  • Manage loyalty accounts on the go review points, status levels and upcoming rewards.
  • Use the store and merchant locator to search for driving directions and location details.

HEIGHTS Mobile Consumer Payments

Mobile devices aren’t just for browsing. Consumers now reach for their phones to transact, especially when it’s part of a complete, end-to-end experience. Make it easy for them to store their preferred payment instruments, and use them, to purchase goods, top-off credit balances, make P2P transfers, pay bills and more.

  • Incorporate flexible, end-to-end, mobile payment Solutions built for retailers, banks, telcos and more.images (1)
  • Enable consumers to pay using debit, credit, gift card and stored valued accounts, from their wallet.
  • Reduce the cost of payment processing by deploying a stored value account program.
  • Generate new revenue by offering remittances, P2P transfers, bill pay, merchant payments and more.
  • Empower consumers via any mobile device, including feature phones and smart phones.

HEIGHTS Mobile Inclusive Banking

Attracting new deposits doesn’t require a costly branch network expansion. Mobile opens new doors, enabling banks to efficiently reach new customers. For billions of consumers with a feature phone or smartphone, but without a formal bank account, it’s freedom – security, convenience and reliability.

  • Bank the un-banked via an agent, kiosk and merchant network that extends your reach to where they are.
  • Empower bank agents to securely on-board and service new customers through the mobile channel.
  • Generate new revenue by offering remittances, P2P transfers, bill pay, merchant payments and more.
  • Offer access to financial Solutions via any mobile device, including feature phones and smart phones.
  • Provide mobile banking via a cost-efficient solution that integrates with your existing platforms.

HEIGHTS Mobile Banking

The branch is no longer the primary banking channel. Customers have embraced the digital revolution they love the convenience of anytime, anywhere banking. Regardless of their preferred channel or combination of channels, they expect banks to anticipate their needs and enhance every interaction.images

  • Shift sales to digital channels – target consumers based on their portfolio of banking products.
  • Enable consumers to seamlessly engage with the bank across their preferred channels.
  • Satisfy consumer demand for self-service enablement and benefit from reduced support costs.
  • Enhance traditional online and mobile banking Solutions by including customer loyalty and rewards.
  • Eliminate technology duplication across silos and efficiently launch new features and Solutions.
Mobile Commerce Solutions

Omni-channel Banking

The branch is no longer the primary banking channel, customers have embraced the digital revolution they love the convenience of anytime, anywhere banking.

  • Shift sales to digital channels – target consumers based on their portfolio of banking products.
  • Satisfy consumer demand for self-service enablement and benefit from reduced support costs.
  • Enhance traditional online and mobile banking Solutions by including customer loyalty and rewards.

Mobile Inclusive Banking

Offer mobile banking Solutions that reach and engage new customer segments including the un-banked and under banked – with SAP Mobile Inclusive Banking.

  • Empower bank agents to securely on board and service new customers through the mobile channel.
  • Generate new revenue by offering remittances, P2P transfers, bill pay, merchant payments and more.
  • Offer access to financial Solutions via any mobile device, including feature phones and smart phones.
  • Provide mobile banking via a cost-efficient solution that integrates with your existing platforms.

Mobile Wallet and Payments

Introduce flexible mobile payment options to consumers such as micro payments, bill pay and top-ups with this innovative, end-to-end solution.

  • Provide flexible, end-to-end mobile payment Solutions.
  • Support mobile wallets and store valued accounts.
  • Leverage support for all wireless networks, smartphones and tablets.
  • Expand your payments service to include mobile remittance.

Shopper Experience

images (2)Capture consumer mind share and combat show-rooming, with SAP Shopper Experience. It’s a personalized and engaging app that makes shopping fun and rewarding before, during and after the shopping trip.

  • Conveniently shop in-store, scanning items to research product details, pricing and availability
  • Breeze through the checkout line, by scanning items into a cart as you shop and paying via mobile
  • Get rewarded – review points, status levels and upcoming rewards.

Customer Loyalty

Enhance customer experiences with targeted, multi-channel mobile loyalty programs that convert points and rewards into lasting loyalty and advocacy.

  • Get personalized offers, share with social networks, add to a loyalty card and redeem at a POS.
  • Ditch plastic loyalty cards and store program information in a digital wallet.
  • Manage loyalty accounts on the go – review points, status levels and upcoming rewards.
  • Use the store and merchant locator to search for driving directions and location details.

Precision Marketing

Deliver personalized, 1-to-1 offers in real-time across multiple channels to improve conversion rates, grow revenue and build customer loyalty.

  • Grow revenue and market share by influencing consumer behavior at the point of purchase.
  • Maximize return on marketing investment by gathering valuable data about consumer behavior.
  • Help consumers save time, save money and find the products that are right for them.
Mobile Innovation

Are you delighting customers and employees with amazing mobile experiences? Apps that simplify their lives, enable them to take meaningful action and keep them coming back for more.

  • Innovation through collaboration, focus and a deep appreciation for the user.
  • Enhance your team by partnering with ours.