Application Management

Application Management


The last decade has seen unprecedented use of technology by all industries as a business enabler. As a result, currently, most organizations spend a significant portion of their IT budgets in maintaining legacy applications or managing multiple applications delivering similar functionalities. Besides this, application failures, downtime or performance issues have far- reaching repercussions including diminished business performance, significant financial losses, reduced competitiveness and lowered customer satisfaction. Global enterprises can unlock hundreds of thousands of dollars each year through effective application management, making it a critical business imperative.

Some of the key challenges that enterprises face, include

  • High operational cost associated with managing legacy and redundant applications.
  • Monolithic applications that are not agile or flexible enough to fulfill new business realities.
  • Lack of application alignment with business requirements.
  • Inability to proactively identify application failures or respond rapidly to incidents based on business importance.
  • Difficulty in integrating with web-based and modern distributed platforms and environments.
  • Inability to meet required service quality objectives or comply with regulatory requirements.
  • Shortage of skilled resources.

How Heights Can Help You

An experienced IT Service provider, Heights can effectively resolve your challenges through end-to-end management of infrastructure, applications and business processes.

Heights comprehensive application management services comprise

  • Application Maintenance.
  • Application Portfolio Rationalization.
  • Legacy Modernization.

Heights Application Management practice offers support services for applications, middle ware platforms and technologies.

Application operations

Includes 24×7 monitoring of applications for availability / performance / capacity, batch monitoring / management. Application service desk includes incident management activities such as incident recording, initial investigation of issues, tracking and escalation management and closure, user administration and service reporting.

Production support

Involves a detailed analysis of incident, incident resolution, and problem management activities such as trend analysis, root cause analysis, known error establishment and creation of RFC and break-fixes (excluding code changes).

Release and change support

Comprises setting up of various test environments, release / change activities such as release coordination, emergency releases, build and code deployment, managing release calendar, and configuration management / SCM tool administration.

Middleware product support

Includes product administration activities such as monitoring, user administration, application deployment, patch management and configuration management for application infrastructure: Web servers/application servers, messaging infrastructure, content management and DW / BI tools.

Web Sphere High Availability Solution

Heights Web Sphere High Availability Solution addresses your needs for high availability in middle ware. Our cost-effective solution is conceptualized, designed and implemented with a set of proprietary IBM tools and mapped at different layers in order to provide high availability.